| FAQ |
| QUESTIONS |
1. Can you send calls to a cell phone? |
| Answers |
| Q: Can you send calls to a cell phone? A: Yes we are able to send calls to your cell phone, even if you have a prepaid phone. |
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| Q: Do I need to know where my inmate is located before I sign up? A: Yes, in order for OCS Local to give you discounted calls, we need to know where the inmate is located. |
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| Q: Can you send calls to blocked numbers? A: Yes, with OCS local you will be able to receive calls on your blocked number. |
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| Q: If I’m not home can the calls be forwarded to my cell phone? A: Yes, with OCS Local we will be able to send the calls to another number if no one answers on the first number. |
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| Q: Does your phone service violate the prison’s rules? A: No, the call will go through the prison phone system with all its security features. You will still hear those annoying messages and the guards can still listen in or record the conversations. Your inmate is still subject to the same telephone rules that they were before. |
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| Q: We are a legal clinic and deal with several inmates in the same facility; can all the inmates use the same number? A: Yes, your OCS local number is not inmate-specific but it is specific to you and the facility. So if you have several clients in the same facility, they can all use the same phone number assigned to you. |
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| Q: Is there a contract to use OCS Local? A: No, there is no contract you can cancel at any time |
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| Q: How can I add money to my account? A: You will be able to add funds to your account online, you can call into our office and we can add funds to your account, you can send in a money gram or a money order. |
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| Q: My inmate has a phone list, will I have to put your number on the phone list? A: Yes, if the facility requires the inmates to put their numbers on a phone list then you need to make sure a new number can be added to their list before you sign up. |
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| Q: Do I have to pay the monthly fee even if the inmate doesn’t call me for that month? A: Yes, the monthly fee is to have the service available for your use. |
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| Q: What happens if my home phone or cell phone number changes, will I have to set up a new account? A: No, just call into our office and talk to one of our customer service representatives and we will be able to change the ring location, without changing the number that your loved one calls. |
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| Q: Can OCS Local save me money on calls from a county jail? A: Yes, if you live more than 10 miles from the jail. If you live within 10 miles of the jail then we will not be able to save you money on your calls. |
| Q: Will OCS Local save me money on calls from a state prison? A: It will depend on how far you live from the prison, the further you live the more we can save you. Average savings is 25%-80%. |
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| Q: With OCS Local do I still have to go through the carrier in the prison? A: Yes, you will still have to go through the prison phone provider (GTL, CBS, PCS, etc.). They will require that you set up a prepaid account with them in order to get the calls, but with our local number you will be charged their local rate for the calls instead of their very expensive long distance rates. |
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| Q: Will OCS Local work at a federal prison? A: Yes, you will give the inmate the number provided by PCO local when the inmate calls the OCS number the inmate’s phone account will be charged 6 cents per min or 90 cents for a 15 min call instead of 23 cents per min or 3.45 for the 15 mins call. So the inmate will save $2.55 per call in their phone account. |
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| Q: I live overseas can OCS Local help me? A: Yes, we are able to send calls anywhere in the world. Take a look at our plans and compare the cost to what your paying now and you will be able to see the savings right away |
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| Q: Do you have a referral program? A: Yes, you can recieve a $5.00 service credit for each person you refer to us. Once the person has paid, your account will be credited $5.00. You can recieve an unlimited number of credits, the credit are a service credit only and have no cash value and will not be refunded if you cancel service. |
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